Terms of service

1. Agreement

By creating an account or using the service you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

We may update these terms. Material changes will be notified by email to the address on your account at least 14 days before they take effect, and continuing to use the service after that means you accept them. If you do not, you may cancel and receive a pro-rata refund of any prepaid period.

2. Your account

You are responsible for keeping your credentials secure and for all activity under your account. Tell us promptly if you believe your account or an API key has been compromised; a revoked key stops working immediately.

One account is for one person or one organisation. Sharing a single login across a team is not permitted: team seats exist for that on the Pro plan, and they cost less than the support burden of shared credentials.

3. Acceptable use

You may use the data for legitimate business purposes including prospecting, market research and lead generation. You may not resell or redistribute the raw dataset, or build a competing data product from it.

You may not attempt to circumvent rate limits, allowances or access controls, scrape the interface programmatically instead of using the API, or use the service to send unlawful communications.

You must comply with the marketing and data-protection law of every jurisdiction you contact. That responsibility is yours, not ours: we provide the data, you decide how it is used.

4. Billing, renewal and refunds

Paid plans are billed in advance, monthly or yearly depending on the plan you choose, and renew automatically until cancelled. Prices are in US dollars and exclude any taxes that may apply in your jurisdiction.

You may cancel at any time from your billing settings. We email you seven days before each renewal, so a charge is never a surprise. Cancellation stops the next renewal and you keep access until the end of the period you have already paid for. We do not charge a cancellation fee.

Refunds are governed by our refund policy. It gives you 14 days from a charge to request a full refund, provided you have not passed the usage limits it sets: an export limit of 20% of your plan’s monthly lead allowance, and a fixed limit on contact enrichments. That page states both figures for each plan, and it governs: this section neither adds to it nor restricts it. The only refund promised outside that policy is the pro-rata one in section 1, which applies if you reject a material change to these terms.

Allowances reset on your billing date. Unused leads and enrichment credits carry over and are added to the next period's allowance; searches reset to your plan's figure and are not carried over. Credits you purchase separately do not expire while your account is active.

5. The data

We grant you a non-exclusive, non-transferable licence to use data retrieved through the service for your own business purposes. That licence continues for data you exported while your subscription was active, and it survives cancellation for that exported data.

It does not survive a refund. Where we refund a period, the licence to data exported during that period ends: you paid nothing for it, so you hold no licence to it. Data from periods you have paid for and kept is unaffected.

The data is compiled from publicly available sources and presented as-is. We work hard on accuracy, but we do not warrant that every field is correct or current for every shop. Verify anything you intend to rely on for a material decision.

Fields that have not been measured are marked as undefined rather than zero. Treating an undefined value as a measured zero is a misreading of the data, and any conclusion drawn that way is your own.

6. Availability

We aim for high availability but do not offer a contractual uptime guarantee on standard plans. Planned maintenance will be announced in advance where practical.

We may suspend an account that is causing degradation to the service for other customers, or that we reasonably believe is being used unlawfully. Where circumstances allow, we will contact you first.

7. Liability

To the maximum extent permitted by law, our total liability arising from the service is limited to the amount you paid us in the twelve months before the claim.

We are not liable for indirect or consequential loss, including lost profits or lost business opportunity. Nothing here limits liability for death or personal injury caused by negligence, or for fraud.

8. Ending the agreement

You may close your account at any time. We may terminate for material breach of these terms, giving notice and an opportunity to remedy where the breach can be remedied.

On termination your access ends and your account data is deleted according to the retention periods in our privacy policy. Data you exported remains yours to use under the licence in section 5.

9. Contact

Questions about these terms can be sent to hi@myleadfox.com and a person will answer.