Terms of service

1. The agreement and how it changes

In these terms and in every document they include, "you" and "your" mean the MyLeadFox user: the person or organisation that holds the account, and everyone who uses the service under that account. "We", "us" and "our" mean MyLeadFox.

By creating an account or using the service you agree to these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and the company is responsible for every person who uses its account.

These terms include our privacy policy, cookie policy, refund policy, data sourcing and compliance page, data use policy, acceptable use policy, data processing agreement and sub-processor list. If two of them disagree on the same subject, the data processing agreement wins for the processing of personal data, the refund policy wins for refunds, and these terms win otherwise.

We may change these terms and the documents above. If a change affects your rights, we email the address on your account at least 30 days before it takes effect. Continuing to use the service after that date means you accept the change. If you do not, you may cancel before that date and receive a pro-rata refund of any prepaid period.

2. Who may use the service

You must be at least 18 years old. The service is for businesses and the people who work in them; it is not designed for consumers and we do not knowingly hold data about anyone under 18.

One account is for one person or one organisation. Team seats exist so that colleagues can share an allowance without sharing a login; sharing a single login is not permitted, and we may merge or close duplicate accounts created to get around allowances or enforcement.

3. What the service is

MyLeadFox is a searchable database of e-commerce shops with 99 fields per shop, a contact enrichment feature that checks contact routes in real time as you request them, exports to CSV and Google Sheets, an API, a Chrome extension and team seats. Each plan meters searches, enrichments and exported leads separately.

We provide data. We do not promise any outcome from using it: not reply rates, not meetings, not revenue. Sections 8 and 18 say what we do and do not warrant about the data itself.

4. Your account and keys

You are responsible for keeping your credentials secure and for all activity under your account and its API keys, unless the activity results from our own breach of these terms. Tell us promptly at hi@myleadfox.com if you believe an account or a key has been compromised. A revoked key stops working immediately, and rotating a key kills the old secret the moment the new one is issued.

An API key belongs to the account, not to a person. Keys may not be shared with, sold to or used by anyone outside the account, and a key is shown in full once, at creation.

5. Plans, billing and renewal

Paid plans are billed in advance, monthly or yearly, and renew automatically until cancelled. Lifetime plans are a single payment with no renewal. Prices are in US dollars and exclude any taxes that apply where you are; if your bank converts the currency, its rate and fees are between you and your bank. By subscribing you authorise us and our payment processor to charge your payment method for each renewal.

We email you seven days before each renewal, so a charge is never a surprise. You may cancel at any time from your billing settings. Cancelling stops the next renewal and you keep access until the end of the period you have paid for. There is no cancellation fee and no minimum term. Cancelling a subscription you no longer use is your responsibility: a renewal that has been charged is not refundable, as section 6 explains.

If a renewal payment fails, the account is frozen at once: searching beyond the first page, enrichment, exports and the API stop until the payment goes through. Your balances are untouched and paying restores exactly what you had. Our payment processor retries the payment on its own schedule and cancels the subscription if every attempt fails.

We may change prices with at least 30 days' notice by email. A change never applies to a period you have already paid for.

6. Refunds and chargebacks

Refunds are governed by our refund policy, which states every figure. In outline: your first paid subscription can be refunded within 14 days of the charge if you have stayed within the usage limits that page sets; a lifetime plan can be refunded within 14 days with no questions asked; renewals are not refundable. That page governs, and this section neither adds to it nor restricts it. The only refund promised outside it is the pro-rata one in section 1.

If you believe a charge is wrong, write to hi@myleadfox.com first, before asking your bank to reverse it. A person reads every such message. If you dispute a charge with your bank without contacting us, or a dispute is decided in our favour, we freeze the account while the dispute is open, the licence to any data exported in the disputed period ends, and we may set the costs the dispute caused us against anything we owe you. We do not charge a fee for a dispute.

7. Allowances and credits

Allowances reset on your billing date. Unused leads and enrichment credits carry over and are added to the next period's allowance; searches reset to your plan's figure and are not carried over. Credits you purchase separately do not expire while your account is active. Lifetime plans refresh on the first of each month and do not carry unused allowance forward.

Allowances and credits are a right to use the service, not money. They have no cash value, cannot be transferred between accounts, are not refundable except as the refund policy says, and may be withdrawn from an account that is suspended for breaking these terms. A metered action that has run is spent whether or not the result was what you hoped for.

8. The data and your licence to it

We grant you a non-exclusive, non-transferable licence to use data retrieved through the service for your own business purposes: prospecting, market research, lead generation and the sales and marketing work that follows from them. That licence continues for data you exported while your subscription was active, and it survives cancellation for that exported data.

It does not survive a refund or a successful chargeback. Where a period is refunded or reversed, the licence to data exported during that period ends: you paid nothing for it, so you hold no licence to it. Data from periods you have paid for and kept is unaffected.

You may not resell, publish or redistribute the data, build a competing database or product from it, or share it beyond your own staff and contractors who need it for your business. Contact routes returned by enrichment carry the same restriction. The data use policy states the full rules for what you may do with outputs.

The data is compiled from publicly available sources and presented as-is. We work hard on accuracy, but we do not warrant that every field is correct or current for every shop. Verify anything you intend to rely on for a material decision. Fields that have not been measured are marked as undefined rather than zero; treating an undefined value as a measured zero is a misreading of the data, and any conclusion drawn that way is your own.

9. Data you give us

The searches you run, the views and filters you save, the shops you choose to enrich, the email addresses of your team members and the spreadsheets you connect are yours. We process them only to provide, secure and support the service for you, on the terms of the data processing agreement, and we never use them to build products for other customers. The companies that help us do this are listed on the sub-processor page.

You confirm that you have the right to give us anything you submit, and that you will not use the service to process payment card numbers, government identifiers, health data, data about children or other special categories of personal data.

10. Acceptable use and fair use

You may use the service only for lawful purposes and in the way it is designed to be used. The acceptable use policy lists what is not allowed and what happens when a rule is broken. In short: no scraping of the interface, no attempts to bypass rate limits, allowances or access controls, no probing or attacking our systems, no unlawful messages to the people whose contact routes you find, and no use of the data for decisions about credit, employment, housing or insurance.

We run no bug bounty programme. If you find a security weakness, tell us at hi@myleadfox.com and nowhere else, and do not test it further. We will thank you, and we will not pursue anyone who reports in good faith and stops there.

You must comply with the marketing and data-protection law of every jurisdiction you contact. That responsibility is the MyLeadFox user's alone: we provide the data, the user decides how it is used. MyLeadFox has no part in, no control over and no responsibility for any message you send, any campaign you run or any decision you make using the data, and is not liable for any failure, complaint, fine, claim or allegation that arises from them.

11. The API

The API is available on paid plans, subject to your plan's allowances and these terms. An account may hold up to three active keys; a lifetime account holds one. Each key is limited to 60 request units per minute. Calls cost different numbers of units depending on how expensive they are to serve, and every response carries headers that tell you what the call cost and what remains in the current minute.

You may not store or warehouse API results to serve later requests without querying the service again, use the API to build a product that competes with or substitutes for the service, train models on the data beyond your own internal use, or give API access to anyone outside your account. Design your integration to handle errors, retries, empty results and rate-limit responses.

We may change or retire an endpoint. Where an endpoint is material to the service we give at least 30 days' notice by email before retiring it, except where a security or legal problem forces a shorter period.

12. Third-party services

Exports to Google Sheets run under a permission you grant to Google and can revoke in your Google account. The Chrome extension is distributed through the Chrome Web Store under its terms. Payments run through Stripe under its terms. We do not control those services and are not responsible for their availability or their handling of your data beyond what the sub-processor page says.

13. Availability, maintenance and beta features

We aim for high availability but do not offer a contractual uptime guarantee on standard plans. Planned maintenance is announced in advance where practical; emergency maintenance is not. The only availability remedy is the one in section 3 of the refund policy.

Downtime or degraded performance caused by your own systems, by your network, by third-party providers, by rate limits or a frozen account, by a security incident or attack, or by events outside our reasonable control is not a failure of the service.

Features marked beta, preview or experimental, the free tools on this website, and any feature that uses artificial intelligence are provided as-is, may change or disappear without notice, and are excluded from any refund or remedy. Output from an AI feature is a starting point for your own judgement, not advice.

14. Suspension and ending the agreement

You may close your account at any time. Closing it does not refund fees except as the refund policy says.

We may suspend an account without notice if we reasonably believe it is causing degradation to the service for other customers, is being used unlawfully or in breach of the acceptable use policy, presents a payment or security risk, or has a payment dispute open. We may terminate for material breach of these terms. Where the breach can be remedied and does not involve security, payment, scraping or unlawful use, we give ten days' notice and an opportunity to remedy first.

On termination your access ends, fees already due remain due, unused allowances lapse, and your account data is deleted according to the retention periods in our privacy policy. Data you exported remains yours to use under section 8. Sections 6 to 8, 10, 11 and 15 to 22 survive termination.

15. Confidentiality

Each of us will keep the other's non-public information confidential, use it only for this agreement, and disclose it only to people who need it and are bound in the same way, or where the law compels disclosure. This covers your account details and usage on our side, and any non-public pricing or product information on yours. The duty lasts three years after the information was shared.

16. Publicity

We may name your organisation as a customer and show its logo on our website and in our marketing. If you would rather we did not, email hi@myleadfox.com and we will remove it within ten working days and not use it again. Any other use of your name or marks needs your written consent, and any use of ours needs our written consent.

17. Intellectual property and feedback

MyLeadFox owns the service, the software, the API, the documentation, the database and the way it is compiled, and everything derived from them. These terms grant you the licence in section 8 and nothing more. If you send us feedback or suggestions, we may use them without restriction and without owing you anything for them.

18. Warranties and liability

The service is provided as-is and as-available. Beyond what these terms say expressly, we make no warranty about the service or the data: not that it is uninterrupted, error-free or secure, and not that the data is complete or current.

To the maximum extent permitted by law, our total liability arising from the service is limited to the amount you paid us in the twelve months before the claim. We are not liable for indirect or consequential loss, including lost profits or lost business opportunity. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow to be limited. These limits do not reduce what you owe us, or your liability for breaking sections 8, 10 or 11.

19. Your responsibility for outreach, and your indemnity

Everything the MyLeadFox user does with the data is the user's own: the messages you send, the campaigns you run, the systems you import it into, the decisions you make. MyLeadFox is not responsible for any of it and makes no promise about how it will be received. You will defend us and compensate us in full for any claim, complaint, fine, penalty, cost or allegation we face because of how you used the service or its data: in particular your messages to the people whose contact routes you found, your failure to honour an opt-out, your breach of privacy, anti-spam or marketing law anywhere, a payment dispute you raised without contacting us first, or a breach of sections 8, 10 or 11. This applies whether or not the claim has merit.

20. Governing law and disputes

These terms are governed by the laws of Dubai, United Arab Emirates. Before either of us starts legal proceedings, we will each try in good faith to resolve the dispute by email for 30 days; write to hi@myleadfox.com, and we will write to the address on your account. If that fails, the courts of Dubai, United Arab Emirates have exclusive jurisdiction, except that we may seek an injunction in any court to stop misuse of the data or the service, and either of us may bring a claim for unpaid amounts wherever the other is located. Nothing here removes rights you have under mandatory law where you live.

21. Sanctions, export controls and local law

You may not use the service if you are in, or acting for anyone in, a country or on a list subject to sanctions that apply to us or to our payment processor, and you may not export the data in breach of any export control law that applies to you. We do not represent that the service is lawful or available in every country. If you use it from outside the United Arab Emirates, complying with the law where you are is your responsibility.

22. General

These terms and the documents in section 1 are the whole agreement between us about the service and replace anything earlier. If a clause is unenforceable it is enforced as far as it can be and the rest stands. Not enforcing a clause once does not waive it. You may not transfer this agreement without our written consent; we may transfer it to a successor of our business, and we will tell you if we do. Neither of us is liable for delay caused by events outside our reasonable control, except that payment obligations continue.

Notices from us go to the email address on your account and count as received the next working day, so keep that address current. Notices to us go to hi@myleadfox.com. You agree that email and in-application messages satisfy any requirement for a notice to be in writing, and that you cannot opt out of service messages while you hold an account.

23. Contact

MyLeadFox is operated from Dubai, United Arab Emirates. Questions about these terms can be sent to hi@myleadfox.com and a person will answer.