Refund policy

1. The 14-day window

You can request a full refund within 14 days of a charge, provided the usage limits in section 2 have not been passed. This applies to monthly and yearly plans alike, and the 14 days run from the date of the charge you are asking us to refund.

Requests made more than 14 days after the charge are not eligible.

2. The usage limits

A charge is not refundable once the account has, in the period that charge paid for, exported more than 20% of the plan's monthly lead allowance, or used more than 50 contact enrichments.

On Starter that 20% is 4,000 exported leads, and on Pro it is 20,000. The enrichment limit is 50 on every plan and does not scale, because each enrichment is work done and paid for the moment you run it.

Both limits exist because exported rows and completed enrichments are the parts of the service that cannot be handed back: a search you ran costs you nothing to undo, but a CSV you downloaded is yours permanently. Below these limits you have evaluated the data; above them you have used it.

Everything else is unlimited during the window. Running searches, building and saving filters, browsing all 98 fields and reviewing results do not count against a refund in any way.

3. If the service does not work

Separately from the above: if the service materially fails to do what this site says it does, and we cannot put it right within five working days of you telling us, we will refund the current period regardless of how much of it you have used. A refund in these circumstances does not close your account.

4. How to request a refund

Email hi@myleadfox.com from the address on your account and tell us which charge you would like refunded. There is no form and no self-service button: a person reads every request, checks the usage on the account against section 2, and replies.

If the request qualifies we refund to the original payment method. Card refunds typically take five to ten working days to appear, which is your bank's timing rather than ours.

5. What happens to your account

When a refund is issued for a paid period, the account moves back to the Free Trial plan. We do not delete your account or your saved work, so you can return later without starting again.

The licence to use data you exported during a refunded period ends with the refund. Data exported during periods you have paid for and kept is unaffected: see section 5 of the terms of service.

6. Renewals

Subscriptions renew automatically until cancelled. We email you seven days before each renewal so a charge is never a surprise, and you can cancel at any time from your billing settings.

Cancelling stops the next renewal and you keep access until the end of the period you have already paid for. There is no cancellation fee and no minimum term. A renewal charge is refundable on the same terms as any other: section 1 and section 2 apply to it in the same way.

7. Changes to this policy

This policy replaces the version dated 4 August 2024. If you subscribed while that version was in force, it continues to apply to you, and we will tell you before that changes.

Questions about this policy can be sent to hi@myleadfox.com and a person will answer.